Your Banks will be part of your customer’s Whatsapp in just 2 weeks.
Conversational Banking is here to stay and it is the way to be there for customers at any time, on multiple networks such as WhatsApp and Facebook Messenger. It is becoming the first line of customer service, as it is able to solve questions and queries quickly and efficiently without making you wait for long minutes, listening to music on hold until you can speak to a bank agent. It also facilitates transactions such as balance inquiries, maturities, and even payments and transfers without having to download an App and use your mobile phone’s space.
In two weeks, you can have your operational Bank’s bot answering your customers’ most frequent questions and helping those who are not yet part of your Digital Banking.
Available for WhatsApp and other social networks such as Facebook Messenger, Twitter and for the chat on your Bank’s website.
AI trained with banking language
Using its own AI engine, the bot can recognize frequent queries and provide an appropriate response.
We offer a package of frequently asked questions and services, where different types of queries can be included to contemplate changes in operations due to the contingencies caused by the pandemic.
Fast, effective and robust
This emergency services package was designed to respond to Banks’ current needs, and is based on our experience of more than 25 years in the industry of digital channels for Banks.
Sometimes a robot is not enough
Our bot is natively integrated with the main platforms in the Customer Support market, such as Salesforce, Zendesk and Genesys. Through this integration, it is possible to offer the intervention of a human agent for the resolution of personalized queries of customers.
100% cloud and remote management
The conversational flows and the information to be made available can be managed remotely from anywhere in the world. It makes it possible to redesign and add new services in real time without any programming effort. Our solution does not require the bank’s IT team to take any steps and it is 100% cloud.
- Intelligent platform and omnichannel back-office
- Multiple networks: WhatsApp, Facebook Messenger, Twitter, Telegram, Web Chat and App hat, among others
- NLP trained for banking institutions with 90% mapped intentions
- Aggressive Time-To-Market