Your banks on your customers’ WhatsApp in just 2 weeks.
Conversational Banking is here to stay and it is the way to be there 24/7 for your customers on multiple networks such as WhatsApp and Facebook Messenger. And it is becoming the first line of customer service, as it is able to solve many questions and queries quickly and efficiently without having to wait for long minutes listening to music on hold until you can access a bank agent. Not only that, but it also facilitates transactions such as balance inquiries, maturities, and even payments and transfers without having to download an App and occupy more space on your mobile phone.
In two weeks, you can have your Bank’s bot operational to answer the frequently asked questions of your customers and help those who are not yet part of your Digital Banking.
Available for WhatsApp and other social networks such as Facebook Messenger, Twitter and for the chat on your Bank’s website.
AI trained with banking language
Using its own AI engine, the bot can recognize frequent queries and provide an appropriate response.
We offer a package of frequently asked questions and services, where different types of queries can be included to contemplate changes in operations due to the contingencies caused by the pandemic.
Fast, proven and robust
This package of emergency services was designed to respond to the current needs of Banks, and is based on our experience of more than 25 years in the industry of digital channels for Banks.
Sometimes a robot is not enough
Our bot integrates natively with the main platforms in the Customer Support market, such as Salesforce, Zendesk and Genesys. Through this integration, it is possible to offer the intervention of a human agent for the resolution of personalized queries that the customer requires.
100% cloud and remote administration
The conversational flows and the information to be made available can be managed remotely from anywhere in the world. It allows you to edit and add new services in real time without any programming effort. Our solution does not require intervention from the bank’s IT team and is 100% cloud.
- Intelligent platform and omnichannel backoffice
- Multiple networks WhatsApp, Facebook Messenger, Twitter, Telegram, Web Chat and App Chat, among others
- NLP trained for banking institutions with 90% mapped intentions
- Aggressive Time-To-Market